Course curriculum

    1. A message from the instructor

    2. How to use this course

    3. Before we begin...

    1. If you are seeing this

    2. The Presentation for Live Session #1: Kickoff (PDF)

    1. Stop Building! Begin by Understanding

    2. How to Gain Empathy

    3. Introducing the Personas

    1. Step 1: Set Your Interview Objectives and Agenda

    2. Step 2: Prepare your Introduction

    3. Good and Bad Questions

    4. Quiz: Determine if the following questions are good or bad

    5. Prepare the Key Questions

    6. Note Taking Best Practices

    7. Step 4: Find Your Respondents

    8. tep 5: Practice, Iterate, Go!

    1. How to Create a Journey Map

    2. Journey Maps Presentation and Instructions

    1. How to How Might We Statements in 3 Minutes

    2. Deciding On Your Team's HMW New Challenge

    3. How Might We Statements Presentation.pdf

About this course

  • Free
  • 25 lessons
  • 0.5 hours of video content